Whether you want to upgrade your business phone system or introduce one, choose the right VoIP provider. There are many factors to consider, including security, pricing, and uptime.
The best business VoIP providers offer features that make it easy for teams to collaborate and communicate with customers. These include auto attendants, call forwarding, and more.
Features
VoIP is a phone system that allows you to make calls over the Internet. There are various ways to use VoIP cell phones, from mobile apps that work with your existing cell phone number to IP phones that look like traditional telephones and plug into a regular wall jack using an ethernet cable (computer-type).
One of the most significant advantages of switching to a business VoIP cell phone plan is lowered costs. Calling online is significantly cheaper than a traditional cellular carrier or landline phone. Plus, there are no long-distance charges, and many VoIP providers offer free calling and messaging anywhere in the United States.
Another significant advantage of business VoIP is scalability, which means you can add new lines to your system easily without the cost and hassle of purchasing and installing new equipment. It enables businesses to capitalize on growth and market opportunities without waiting for the IT department to get things up and running.
Pricing
The cost of a VoIP system is not only about the subscription but also the features it includes. Make sure to choose a solution that supports business apps important to your team, like project management and communication. You want to find one that seamlessly integrates into your existing workflow.
Some VoIP services charge additional charges like auto attendant and call forwarding. Others have monthly subscriptions that cover all costs, like toll-free minutes and unlimited calls.
Direct costs of a mobile VoIP phone are much lower than traditional telecoms systems since VoIP does not require infrastructure and the maintenance fees associated with it. That translates into cheaper long-distance and international calling rates for your business. Plus, you can add and remove lines instantly without waiting for a technician to visit your office. These savings can be a significant benefit to your bottom line. And they can also help you scale up a small team without the added expenses of buying new desk phones for each member.
Reliability
Unlike classic landline phones that rely on extensive copper wires for connectivity, VoIP systems work over the Internet. The only requirement is a reliable web connection. It means fewer direct costs and more flexibility to scale the platform as you grow.
Whether your team works in the office, on the road, or from home offices, the right mobile VoIP solution can give them all the tools they need to do their jobs well. Features like call analytics reveal how well your customer service agents are performing, and advanced messaging makes it easy to engage with customers individually and address their concerns.
When choosing a VoIP provider, check that they support local and toll-free numbers. That way, you can keep the same phone number for your business even if you relocate or expand into new markets. It would be best to ask whether the provider can port your existing business numbers to their platform. It can help your customers and staff remembers the new number.
Convenience
Choosing the right VoIP solution will affect your business’s bottom line. The cost savings will help you invest back into your team and provide more services to customers.
In addition, a VoIP mobile phone app will enable your employees to collaborate in real time and increase efficiency. It will also offer features that can boost customer experiences, like auto-replies that send pre-written messages to missed calls and advanced messaging that allows your agents to communicate with customers personally.
A robust VoIP system can map extensions with employee smartphones, so when a call comes into extension 123, it will automatically fail over to an employee’s device, so customers and prospects don’t see a disconnected caller ID. It will also allow employees to keep their numbers private when on the go, enabling them to balance work and life better. It will also support collaboration with remote teams by allowing them to connect to a conference room phone or a headset.
